11. How can I do if the products in my order are out of stock?
- 13. Are all your products available in stock?
- 5. How to apply my credit left on Khmer Ceramics to my new order?
- 6. How to make a payment for my order via credit card?
- 14. Can I purchase the goods in mixed colors or sizes?
- 15. Can I use your pictures or descriptions on my website?
- 8. Why I can’t get your email responses?
- 16. The Difference between Khmer Ceramics & Pro Khmer Ceramics?
- New User–Guide
- About Us
- Price & Discount
- 1 . What’s your discount policy?
- 2. Are the prices on Khmer Ceramics in USD?
- 3. Why are your prices so good?
- 4. Do your prices include shipping cost?
- 5. Does your price include duties or VAT How much tax do I need to pay?
- 6. If I place a purchase over 2000 dollars, when the 15% discount will be provided before paying?
- Coupon & Points
- Ordering Information
- 1. How to select products at Khmer Ceramics ?
- 2. How to place an order?
- 3. How long does it usually take to process orders?
- 4. Do you have a minimum order quantity?
- 5. Can I make any changes to my order And how?
- 6. How can I know the status of my order?
- 7. How do you deal with those temporarily unavailable items after I place an order?
- 9. How soon can I receive my order and how much will the freight cost be?
- 11. How can I do If the products in my order are short of stock?
- 10. How to calculate the replacement discount?
- 12. About Ready Time
- Payment Information
- Shipping & Delivery
- 1. How long does it take to ship my goods from Cambodia to my country?
- 2. How much will I have to pay for shipping?
- 3. Can you show me how you calculate shipping?
- 4. Can we pay the shipping in the destination?
- 5. Do you ship to PO Box?
- 6. What shipping options are available to me?
- 7. Do you offer FREE Shipping?
- 8. How can I trace my shipment?
- 9. How do I save on shipping?
- 10. How to pick up your goods if ship by Air Freight and Sea Freight?
- 11. When can I get the information about my package online?
- 12. What if the goods arrive damaged?
- 13. DHL contact phone number in main destination countries
- 14. About the volumetric weight of your shipment
- Customs & Duties
- Products Resource
- 1. What is eco-porcelain?
- 2. What is Ceramics?
- 3. What is “Direct Trade”?
- 4. What is handmade ceramics?
- 5.Why are the goods I received not exactly the same color as pictured on your website?
- 6. Are all your products available in stock?
- 7. What can I do if I could not find the goods on your website?
- 8. Can you provide your items in different color than on the website?
- 9. Is your tableware food-safe?
- 10. Do you items resist to thermal shock?
- 11. Can I use your tableware in hospitality?
- 12. Measurements
- 13. Why are your prices more “expensive than China”?
- Catalog & Sample
If some items in your order are short-of-stock. You can select replacement and get extra discount 20%~30%off (based on the normal discount) for the replacement within the short-of-stock sum according to the following steps:
How to calculate the replacement discount? please click here for more details.
Step1:Login into your account, we will show you the orders which are on preparing. then click the button “Need to Select Replacement” to view the order which need to select replacement. After that, please click the button “View Order” for details.
Step 2: You can select replacement or ship the ready to complete the order. For instance, If you want to select the replacement, please click the button “Select Replacement” for next step.
Step 3: Then we will show you all of the short-of-stock items, you can select the similar replacements for next step.
Step 4 : We will show you the short-of-stock sum, and provide the similar replacement items for your select, then click the button “Add”. After that, please click the button “View & Checkout Replacement” for the next step.
Or if you DO NOT need to select the similar items, you can click the button “Find in Stock” to select other in stock items or “Find in My Wish List” to select other items you like instead.
Step 5: Here are two cases in this step.
Case one: If the replacement items HAVE NOT over the short-of-stock sum, we will show you the balance we need to refund you. Then you can click button “Place order with replacement” to finish the replacement.
Case two:If the replacement items HAVE over the short-of-stock sum, we will show you the balance you need to pay. Then you can click button “Place order with replacement” to finish the replacement.
After finished the replacement, your order will be ship out within 48 hours.
Note: The above statement will not include the freight. If the weight has changed after you make the replacement, our system will recount the shipping fee..
By the way, the discount of 20% is only for the value of goods.