1. What's your discount policy?
- 13. Are all your products available in stock?
- 5. How to apply my credit left on Khmer Ceramics to my new order?
- 6. How to make a payment for my order via credit card?
- 14. Can I purchase the goods in mixed colors or sizes?
- 15. Can I use your pictures or descriptions on my website?
- 8. Why I can’t get your email responses?
- 16. The Difference between Khmer Ceramics & Pro Khmer Ceramics?
- New User–Guide
- About Us
- Price & Discount
- 1 . What’s your discount policy?
- 2. Are the prices on Khmer Ceramics in USD?
- 3. Why are your prices so good?
- 4. Do your prices include shipping cost?
- 5. Does your price include duties or VAT How much tax do I need to pay?
- 6. If I place a purchase over 2000 dollars, when the 15% discount will be provided before paying?
- Coupon & Points
- Ordering Information
- 1. How to select products at Khmer Ceramics ?
- 2. How to place an order?
- 3. How long does it usually take to process orders?
- 4. Do you have a minimum order quantity?
- 5. Can I make any changes to my order And how?
- 6. How can I know the status of my order?
- 7. How do you deal with those temporarily unavailable items after I place an order?
- 9. How soon can I receive my order and how much will the freight cost be?
- 11. How can I do If the products in my order are short of stock?
- 10. How to calculate the replacement discount?
- 12. About Ready Time
- Payment Information
- Shipping & Delivery
- 1. How long does it take to ship my goods from Cambodia to my country?
- 2. How much will I have to pay for shipping?
- 3. Can you show me how you calculate shipping?
- 4. Can we pay the shipping in the destination?
- 5. Do you ship to PO Box?
- 6. What shipping options are available to me?
- 7. Do you offer FREE Shipping?
- 8. How can I trace my shipment?
- 9. How do I save on shipping?
- 10. How to pick up your goods if ship by Air Freight and Sea Freight?
- 11. When can I get the information about my package online?
- 12. What if the goods arrive damaged?
- 13. DHL contact phone number in main destination countries
- 14. About the volumetric weight of your shipment
- Customs & Duties
- Products Resource
- 1. What is eco-porcelain?
- 2. What is Ceramics?
- 3. What is “Direct Trade”?
- 4. What is handmade ceramics?
- 5.Why are the goods I received not exactly the same color as pictured on your website?
- 6. Are all your products available in stock?
- 7. What can I do if I could not find the goods on your website?
- 8. Can you provide your items in different color than on the website?
- 9. Is your tableware food-safe?
- 10. Do you items resist to thermal shock?
- 11. Can I use your tableware in hospitality?
- 12. Measurements
- 13. Why are your prices more “expensive than China”?
- Catalog & Sample
Prices for professional are show discounted on the website; For professional discount here below are not accumulative. Thanks to login to see your prices. Contact us if you need your professional account.
discount from the regular prices. For Regular Items(exclude Promotion items), you can enjoy a discount for them according to your Level at Khmer Ceramics or the size of your order. Refer to the following for details for our discount policy.
Please be noted: You can enjoy either of the following discount according to your order, BUT CAN NOT enjoy both of the following discounts at the same time.
1) Accumulative Order Discount
We provide discount for our customers according to their Previous Purchase. Please check the following details for the discount policy.
Level Discount Description Iron Price 0% off None Bronze Price 3% off The total goods value of your past purchase is more than 500USD Silver Price 6% off The total goods value of your past purchase is more than 2000USD Gold Price 9% off The total goods value of your past purchase is more than 5000USD Platinum Price 12% off The total goods value of your past purchase is more than 10000USD Diamond Price 15% off The total goods value of your past purchase is more than 20000USD Please be kindly noted that the discount is only for the goods cost but not shipping cost.
2)Single Order Discount
Due to the condition that customers who place Large Order with us, we also offer one-off discount to them. Please check the following details for the discount policy about the large single order.
Discount Description 15% off The total regular items (excluding promotion items) cost of a single order is more than 2000USD 17% off The total regular items (excluding promotion items) cost of a single order is more than 5000USD 20% off The total regular items (excluding promotion items) cost of a single order is more than 10,000USD Please be kindly noted that the discount is only for the goods cost but not shipping cost.