10. How to calculate the replacement discount?
- 13. Are all your products available in stock?
- 5. How to apply my credit left on Khmer Ceramics to my new order?
- 6. How to make a payment for my order via credit card?
- 14. Can I purchase the goods in mixed colors or sizes?
- 15. Can I use your pictures or descriptions on my website?
- 8. Why I can’t get your email responses?
- 16. The Difference between Khmer Ceramics & Pro Khmer Ceramics?
- New User–Guide
- About Us
- Price & Discount
- 1 . What’s your discount policy?
- 2. Are the prices on Khmer Ceramics in USD?
- 3. Why are your prices so good?
- 4. Do your prices include shipping cost?
- 5. Does your price include duties or VAT How much tax do I need to pay?
- 6. If I place a purchase over 2000 dollars, when the 15% discount will be provided before paying?
- Coupon & Points
- Ordering Information
- 1. How to select products at Khmer Ceramics ?
- 2. How to place an order?
- 3. How long does it usually take to process orders?
- 4. Do you have a minimum order quantity?
- 5. Can I make any changes to my order And how?
- 6. How can I know the status of my order?
- 7. How do you deal with those temporarily unavailable items after I place an order?
- 9. How soon can I receive my order and how much will the freight cost be?
- 11. How can I do If the products in my order are short of stock?
- 10. How to calculate the replacement discount?
- 12. About Ready Time
- Payment Information
- Shipping & Delivery
- 1. How long does it take to ship my goods from Cambodia to my country?
- 2. How much will I have to pay for shipping?
- 3. Can you show me how you calculate shipping?
- 4. Can we pay the shipping in the destination?
- 5. Do you ship to PO Box?
- 6. What shipping options are available to me?
- 7. Do you offer FREE Shipping?
- 8. How can I trace my shipment?
- 9. How do I save on shipping?
- 10. How to pick up your goods if ship by Air Freight and Sea Freight?
- 11. When can I get the information about my package online?
- 12. What if the goods arrive damaged?
- 13. DHL contact phone number in main destination countries
- 14. About the volumetric weight of your shipment
- Customs & Duties
- Products Resource
- 1. What is eco-porcelain?
- 2. What is Ceramics?
- 3. What is “Direct Trade”?
- 4. What is handmade ceramics?
- 5.Why are the goods I received not exactly the same color as pictured on your website?
- 6. Are all your products available in stock?
- 7. What can I do if I could not find the goods on your website?
- 8. Can you provide your items in different color than on the website?
- 9. Is your tableware food-safe?
- 10. Do you items resist to thermal shock?
- 11. Can I use your tableware in hospitality?
- 12. Measurements
- 13. Why are your prices more “expensive than China”?
- Catalog & Sample
If we find any item, in your order, that is short-of-stock, we’ll send an email to inform you that you can go to “My Account” to Select Replacement at our site-the advantage of doing this:
1) The Replacement Items are in stock and can be sent out within 48 hours;
2) You can enjoy additional 20% ~30% off according to the out-of-stock sum.
Please note that the maximum replacement amount you can enjoy 20% ~30% off (the discount is up to different order preparing time, more longer you wait, more discount) is calculated on the total amount of short-of-stock items, if you want to select more replacement exceeding the short-of-stock sum, you will need to pay the balance. See the examples below:
e.g. There’re 3 items are out of stock in your order, the total price of the 3 items is $200, so
>Short-of-Stock Sum: $200
>The Maximum Replacement Sum that additional 20% off discount will be applied to is $200
> The Maximum Replacement Redemption: 200×20%=$40
1) If you select replacement which cost $180; So
Replacement Sum: $180
The Replacement Redemption: 180×20%=$36
We need to refund you 200-180+36=$56
2) If you go to select replacement which cost $300; So
Replacement Sum: $300
The Replacement Redemption: 200×20%=$40
You still need to pay us: 300-200-40=$60
Note: The above statement will not include the freight. If the weight has changed after you make the replacement, our system will recount the shipping fee.
By the way, the discount of 20% is only for the value of goods, not including shipping fee.
How to select the replacement items? Please click here for the details.