Khmer Ceramics Privacy Policy

DATE: 02 APRIL 2019

PRIVACY POLICY – EU/EEA COUNTRIES

Welcome to the US.KHMER CERAMICS website.

The websites www.khmerceramics.com and all it’s sub-domains , are made and maintained by Khmer Ceramics, Located in Cambodia.

At KHMER CERAMICS we are committed to protecting and respecting your privacy. This notice sets out key information regarding KHMER CERAMICS and how any personal data you provide to us will be processed. For more detailed information on how we use your data and your rights regarding your data, please read our full Privacy Policy and Cookie Policy. For all other information regarding our services, please refer to our Terms & Conditions.

If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing hello(at)khmerceramics.com, calling +855 63765093,

or KHMER CERAMICS, #130 Vithey Charles De Gaulle, Mondul 3, Khum Slorkram, 17251 Siem Reap, Cambodia.

About us

The KHMER CERAMICS website is owned and run by GREEN KHMER CERAMICS & FINE ARTS CENTRE

KHMER CERAMICS (referred to here as “we”, “our”, “us”) is part of GREEN KHMER CERAMICS & FINE ARTS CENTRE If we use the term “our Group”, this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term “our online services” refers to KHMER CERAMICS, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services, offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

What personal data do we collect and why?

We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.hmerceramics.com and sub-domains). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

  • Take your orders, process your payments and deliver the items you have purchased;
  • Provide any additional services you have requested, such as our marketing communications;
  • Give you access to services reserved for registered users, such as Wish Lists and product alerts;
  • Provide you with help and assistance via our Customer Care team;
  • Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.

Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.

Who will process your data?

Your personal data will be processed by KHMER CERAMICS as the data controllers, and may also be processed by other Group companies acting under our instructions.

We may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers and some Group companies may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.

How long do we keep your data?

We will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.khmerceramics.com and sub-domains are retained in accordance with local tax law (ten years in the Cambodia), while those data used to send you our marketing communications are retained until you ask to be unsubscribed.

What are your rights regarding your personal data?

Under the Law, you have the right to:

  • Know what personal data of yours we are processing, where that data came from and how we are using that data;
  • Ask us to update, correct or supplement the data we hold about you;
  • Withdraw consent for processing for a specified purpose;
  • Ask us to delete or erase your data from our systems;
  • Limit or oppose our processing of your data;
  • Ask us to supply the personal data we hold about you in an easily readable electronic format, or transfer that data direct to a third party nominated by you.

You can exercise these rights at any time by emailing hello(at)khmerceramics.com, +855 63765093, or by writing to the privacy team: KHMER CERAMICS, #130 Vithey Charles De Gaulle, Mondul 3, Khum Slorkram, 17251 Siem Reap, Cambodia.

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction.

This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue and version number are shown at the beginning of the notice.

PRIVACY POLICY: KHMER CERAMICS

Welcome to the KHMER CERAMICS website.

At KHMER CERAMICS we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe. For additional information on how we use cookies please refer to our Cookies Policy. For all other information regarding our services, please refer to our Terms & Conditions.

If you have a question that is not answered here, or if you would like more information about how we collect, use and store your personal data, you can contact us at any time by hello(at)khmerceramics.com, calling +855 63765093, or by writing to the privacy team: KHMER CERAMICS, #130 Vithey Charles De Gaulle, Mondul 3, Khum Slorkram, 17251 Siem Reap, Cambodia.

In this Privacy Policy we will cover:

  • Who is the data controller?
  • What personal data do we collect?
  • How do we use this personal data?
  • What is our legal basis for processing your personal data?
  • Who will process your data?
  • Do we transfer your personal data outside of the EU?
  • How long do we keep your personal data?
  • Your rights
  • Security measures
  • Complaints
  • Changes to this notice
  • Legislative reference and useful links
  1. WHO IS THE DATA CONTROLLER?

Under the data protection law, the data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.

The KHMER CERAMICS and sub-domains websites are owned and run by GREEN KHMER CERAMICS AND FINE ARTS CENTRE. The data controllers for any personal data we hold about you are GREEN KHMER CERAMICS AND FINE ARTS CENTRE, #130 Vithey Charles De Gaulle, Mondul 3, Khum Slorkram, 17251 Siem Reap, Cambodia.

Khmer Ceramics (referred to here as “we”, “our”, “us”) is part of GREEN KHMER CERAMICS AND FINE ARTS CENTRE If we use the term “our Group”, this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term “our online services” refers to KHMER CERAMICS, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

Should you have any queries about our use of your personal data, please email hello(at)khmerceramics.com, calling +855 63765093, or by writing to the privacy team: KHMER CERAMICS, #130 Vithey Charles De Gaulle, Mondul 3, Khum Slorkram, 17251 Siem Reap, Cambodia.

  1. WHAT PERSONAL DATA DO WE COLLECT?

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.khmerceramics.com or sub-domains:

  1. We process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
  2. We collect your email address when you sign up to receive our Newsletter.
  3. If you register for a KHMER CERAMICS account, we collect your name, email address, password, country and additional data regarding your designs and your marketing preferences.
  4. When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
  5. We collect and process data about your browsing on www.khmerceramics.com or sub-domains, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
  6. If you are a customer of www.khmerceramics.com or sub-domains, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
  7. If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend.
    If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.
  1. HOW DO WE USE THE PERSONAL DATA WE COLLECT?

We collect and process your personal data for the following purposes:

  1. When you purchase a product from www.khmerceramics.com or sub-domains we ask you for the personal data necessary to allow us to fulfill our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
  2. When you visit www.khmerceramics.com or sub-domains, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
  3. When you visit www.khmerceramics.com or sub-domains, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  4. We also collect data about your use of www.khmerceramics.com or sub-domains by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy.
  5. When you register on www.khmerceramics.com or sub-domains, we will collect the data necessary to ensure that we can recognize you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favorite products. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
  6. When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
  7. If you have purchased from www.khmerceramics.com or sub-domains, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences on www.khmerceramics.com or sub-domains or by contacting our Customer Care team.
  8. We analyze contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular crockery design, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising.
  9. When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.

4) WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

  1. Most of the data we collect from you is necessary to allow us to fulfill our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from www.khmerceramics.com or sub-domains  so that we can process your payment and send you your order confirmation.
  2. In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items, we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
  3. We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.
  4. Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange data with other specialist organizations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.
  5. The legal basis for each of the ways in which we use your personal data is as follows:
Our use of your data Our legal basis for processing
a) When you purchase a product from www.khmerceramics.com or sub-domains we ask you for the personal data necessary to allow us to fulfill our contract with you including taking payment, completing any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalize or execute the contract and your requests. This means that while you will continue to be able to browse www.khmerceramics.com or sub-domains , you will not be able to purchase products and you will not be able to use the services of our website such as the Wish List.
b) When you purchase a product from www.khmerceramics.com or sub-domains , we ask you for the personal data necessary to allow us to fulfill our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return. When you make a purchase at www.khmerceramics.com or sub-domains , we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply.
You are free to decide whether or not to purchase from us, but if you do make a purchase this use of your data will be necessary to meet our legal obligations.
c) When you purchase a product from www.khmerceramics.com or sub-domains, we ask you for the personal data necessary to allow us to fulfill our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return. When you make a purchase at www.khmerceramics.com or sub-domains , we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.
d) When you visit www.khmerceramics.com or sub-domains, we will collect the personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag. Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.
e) When you visit www.khmerceramics.com or sub-domains, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.
f) We also collect data about your use of www.khmerceramics.com or sub-domains by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. You have given your consent to our use of cookies via the cookie banner that appears on the website. You can choose which cookies to accept via our Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to you is administered correctly e.g. retaining items in your shopping basket.
g) When you register on www.khmerceramics.com or sub-domains, we will collect the data necessary to ensure that we can recognize you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favorite Collections. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalize or execute the contract and your requests. This means that while you will continue to be able to browse wwww.khmerceramics.com or sub-domains, you will not be able to use the services of our website such as the wish list or alerts about deliveries from your favorite Collections.
h) When you sign up for our marketing communications, we will ask you for your email address to enable delivery of our marketing communications. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team. You have given your consent and asked us to send you our marketing communications.
i) If you have purchased from www.khmerceramics.com or sub-domains, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email or update your preferences via www.khmerceramics.com or sub-domains or by contacting our Customer Care team. Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.
j) We analyze contact data, purchase histories, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular product, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising. Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.
k) When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalize or execute the contract and your requests.

5) WHO WILL PROCESS YOUR DATA?

Your personal data will be processed by the internal staff of GREEN KHMER CERAMICS AND FINE ARTS CENTRE who have been specifically trained and authorized for this processing. In carrying out the processing, the data may also be transmitted to companies belonging GREEN KHMER CERAMICS AND FINE ARTS CENTRE. Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by GREEN KHMER CERAMICS AND FINE ARTS CENTRE

The third parties in question belong to the following categories: banking operators, internet providers, companies specializing in IT and telematics services; couriers; companies that carry out marketing activities; companies specializing in market research and data processing; companies offering contact center services; companies providing publishing and distribution services.

Under some circumstances we may be required to disclose or share you